Careers in Telecommunications

As a Voice team member in Saskatoon, you will be responsible for the delivery of a best-in-class customer experience. To accomplish this, you will utilize your own skills and abilities, previous experience, and the help of Telebyte colleagues to learn and train in a team environment. You will work with the Telebyte team and ensure that Telebyte is well positioned to deliver exemplary customer service. Telebyte is committed to working with you and key to this commitment is our careful and diligent management of the company, and the provision of strategy, technology, and vision required to facilitate your success over the long term.

1. Job Definition

Your primary responsibility is the role of Voice Technician. While performing your role as a technician your job performance will be focused on delivering a client centric services model where the mode and method of services delivery is a competitive advantage and a key market differentiator for Telebyte. Team focus, training, learning, evaluation, and quality service work are key components of this role.

In this role, you will ensure that Telebyte is delivering a consistent, best in class customer experience, with the highest level of customer satisfaction.

Major Duties:

Installation and Maintenance of Telebyte supported equipment and materials as defined and requested by your Manager. 

• Install any related phone systems and required backend infrastructure which supports the installation of all devices.

• Learn and acquire the knowledge to read and interpret voice plans specifications, schematics and product manuals.

• Adhere to your schedule as defined by your Manager.

• Communicate your schedule and any changes to your Manager and/or other staff as required. 

• Complete documentation as required, work orders to be closed as they are completed, providing concise details of the work that was carried out

• Ability to install small cable runs when required, this is not a primary function

• May be required to do on call duties

2. Skills

• Must be able to work unsupervised

• Strong written and verbal communications skills

• Ability to drive a project to completion

• Must have Microsoft skills, word, Excel, and Visio

• Ability to create customer documentation 

• Strong networking skills with a focus on VOIP implementations

• Preferred knowledge of Mitel and NEC phone systems

Required Travel: Telebyte will provide you with a work vehicle in order to fulfill your duties. 

Telebyte will require a clean drivers abstract on first day of employment to have the benefit of driving a company vehicle and a current Alberta drivers license.

MUST BE LEGALLY ABLE TO WORK IN CANADA

At Telebyte, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Telebyte is proud to be an equal opportunity workplace and is an affirmative action employer.

If you need assistance or an accommodation due to a disability, you may contact us at info@telebyte.ca or you may call us at 403.272.0707.