Contact Us - Phone Systems, Security Systems and Network Cabling

Kevin Reid – kreid@telebyte.ca – 800-565-1849 extension 4657
Nerina Blom – nblom@telebyte.ca – 800-565-1849 extension 3905

Customer Support – Contact when you need to place a service call, and either a billable or non-billable work order will be created. Your request will then be forwarded to the Service Coordinator for scheduling and dispatch to a technician.

Call 1-800-565-1849. Select option “1”.
Email service request to support@telebyte.ca.
Please contact by telephone rather than email when placing a service call outside of regular business hours as defined below

Service Expectations
Regular business hours are 8:00 a.m. – 4:30 p.m., Monday through Friday, excluding statutory holidays.  
We offer 24 hour, 7 days a week emergency service for customers with Managed Communications 

Customer Care Agreements.
Service emergencies are responded to within 2 business hours. 
Regular service calls are within 24 to 48 hours.
Moves, Adds and Changes are scheduled for the next available service date. Please provide as much notice as possible so that we can meet your schedule and expectations.

Service Coordinator – Level 1 escalation of service concerns.
Contact when you have a question or concern about a service call, or scheduling of a work order after a work order has been created.
1 – 800-565-1849 Press “1” or 306-974-5460 Press “1 “, support@telebyte.ca

Accounting – Contact when you have questions related to invoicing.
1-800-565-1849 ext 7618, accounting@telebyte.ca