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Guide to Working Remotely

Remote Co-working Office Space

How to create and in-office experience from anywhere.

Co-Working Space
Home Office
Client Office
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Corporate Office
Staying Connected
Work environments are changing faster than ever. Employers and employees realize that “work” is an action, not a place. The “office” doesn’t always look like four walls and a desk; it may be anything from a kitchen table to a hotel lobby to a flexible desk in a co-op workspace.
Maintaining a consistent in-office experience is more important than ever. Not only do companies need to provide the right collaboration tools to enable teams, but they also need to empower frontline workers, contact center agents and the C-suite to have a unified communication experience from any device, in any location.

Remote Working Options

There is no single remote work option that works for every company or every employee. And even the most forward-thinking company can adopt remote work solutions in a measured, methodical way that creates maximum buy-in and minimizes churn

Wherever your company is in the journey toward a robust remote workforce, there are tools that can improve the customer and employee experience, ensure compliance and security, enhance collaboration across functions and boundaries and unify teams.

  • Communication platform: Whether you had scramble in 2020 or your company has been slowly moving in that direction for years, now could be the right time to consider moving to a cloud-based communication platform. While it’s possible to enable remote workers with a premise-based system, cloud-based communication solutions offer far more remote work options and ensure better business continuity. In the event of a disruption, employees can transition to remote work easily and quickly, allowing them to get set up and stay connected to the business almost instantly instead of waiting days or weeks for the right equipment.
  • Security options: From VPNs to content filters, security has to be top-of-mind for companies equipping remote workers. Remote workers may deal with private customer information or company data, and companies need to know that connections are as secure as they would be in the office.  Look for collaboration software that has built in security.
  • Conferencing tools: The rise of remote work has brought web and video conferencing tools to prominence in 2020. However, companies need to carefully consider which conferencing tool is best before adopting one simply on price considerations. The best conferencing platforms will have end-to-end encryption, integrated collaboration tools and devices, and technology that creates a top-notch user experience.
  • Collaboration tools: Collaboration is about more than just meetings. From internal chat to shared drives, remote workers need tools that allow them to truly engage in real time with team members across functions, roles and time zones.

Rather than using a kaleidoscope of tools to allow file sharing, video conferencing, chat, group chat, phone, contact centre and more, consider choosing a software suite that gives a secure and seamless interface.  This will increase productivity, allow for less training, and less vulnerabilities.

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Remote Working Advantages

Many companies pivoted to remote work in the midst of the COVID-19 crisis of 2020, the trend toward remote work was already in place, with many companies recognizing the value of remote work for the long-term.
  • Greater employee satisfaction and health: Employees who work remotely at least part-time report greater job satisfaction, and remote workers on average get more weekly physical activity and take fewer sick days.
  • Reduced expenses: Though there may be some initial outlay to supply workers with the tools they need for remote work, employers may find they can reduce overhead expenses up to several thousand dollars per year in the long run.
  • Business continuity: In the event of disruption, companies with a remote workforce can pivot quickly and keep operations running smoothly with little to no effect on customers.
  • Expand your talent pool: Businesses no longer limited to hiring people based on proximity to an office.

Global Workplace Analytics estimates that a typical employer can save $11,000 per half-time remote worker per year.

Studies have repeatedly shown that remote workers tend to be more productive than traditional on-site workers. However, ensuring productivity is more than just a question of trusting employees. Even the best employees can’t maximize productivity if they don’t have the right tools.

Positioning your remote employees for success involves equipping them with the right tools from the outset:

  • Devices that replicate the in-office experience
  • Bandwidth options that fully support work functions
  • Cloud services for mission-critical systems
  • Tools that allow for management of remote workers

A 2019 study of global leaders found that 85% believe flexible work arrangements have made their businesses more productive

As many advantages as there are to working remotely , it does come with some downsides. Lack of in-person interactions can make colleagues seem distant and impersonal. A focus on productivity may mean that employees feel more like cogs than real people. And with home and family demands colliding, it can be tough for employees to create boundaries and still feel connected to both. After all, much of the social interaction at work includes sharing personal information, which creates human connection and a team vibe.

While technology can never fully replace in-person human interaction, companies can find ways to encourage connection even as remote work options expand.

Features to look for in a remote work solution provider

Here are a few features to look for:

  • Expertise in telecommunications
  • Integration with your other software solutions (open API)
  • Current and future artificial intelligence (AI) capabilities
  • Flexibility and efficiency
  • Advanced capabilities for insights and metrics
  • Hyper personalized experiences with enhanced, easy-to-use self-serve options
  • Predictive analytics
  • Supervisory dashboards and reporting
  • Ongoing support and service
  • Remote Contact Center Solutions

An experienced solution provider will take the time to evaluate your unique needs and situation.

Typically, you’ll be asked to join a personalized “discovery call,” where an expert can answer your questions, assess your needs and propose a solution that works for your business.

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