Case Studies

NEC UCaaS CUSTOMER CASE STUDY

BRAND MERCHANDISE COMPANY

Branded merchandise company helping clients get their brands into their customers’ hands through logoed merchandise at business events

We immediately had to go to everyone working remotely full-time, and honestly, that was the easiest, least stressful part of all of this.
President, CEO

Challenges

In-person events cancelled due to social distancing
Keep staff reassured and engaged while working remotely
Honor commitments to clients moving to virtual events

Results

Cloud communications tools made it seem like they never left the office
Variety of communications options delivered increased responsiveness
Video conferencing delivered vital face-to-face interaction and reassurance

NEC UCaaS CUSTOMER CASE STUDY

OIL & GAS COMPANY

An oil and gas company specializing in recovery of oil from mature oil fields

I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the platform was ready to go. Really, it was just another day at the office
IT Manager

Challenges

Support expansion of existing distributed workforce model
Manage multiple comms systems and vendors
Access, share, and collaborate on large files – from wherever

Results

Over 100k savings per year from consolidating services
Users log in with one password and one control panel for a secure, consistent experience
Users log in with one password and one control panel for a secure, consistent experience

NEC UCaaS CUSTOMER CASE STUDY

METAL FABRICATING COMPANY

A metal fabricator specializing in architectural building elements

We looked at many providers. The simplicity of one bill and one support number was very attractive. We haven’t needed much support. But when we have, they’ve resolved the issue quickly.
Network Administrator

Challenges

Support for a hybrid working model – employees both in the office and working from home
With no ability for sales to conduct site visits, need to support virtual meetings with customers
Need an easy-to-use solution with fast setup and deployment

Results

The company was able to deploy cloud communications to over 800 employees without any restraints
No additional fees to forward phone calls to employee mobile numbers
Ability to seamlessly transition to remote working capabilities without downtime critical for this company deemed an “essential” business

NEC UCaaS CUSTOMER CASE STUDY

MORTGAGE COMPANY

A large, independently owned mortgage service company

We found the cloud-based solution provided us more autonomy and flexibility. It allowed for control of setup and customization of the Interactive Voice Response (IVR) system, and those were significant differentiators.
Managing Director

Challenges

No sense of customer service demand or the channels that customers wanted to use
Need to scale quickly and easily add new agents while being responsive to customer need
Need to quickly shift to supporting a remote workforce due to COVID-19 pandemic

Results

Achieved 81% satisfaction scores from customers, up from 5% the year prior
Able to be more responsive to initial email inquiries, reducing overall customer service emails by 45%
Made it easy to add more toll-free lines and manage staffing requirements

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Case Studies

BRAND MERCHANDISE COMPANY

Branded merchandise company helping clients get their brands into their customers’ hands through logoed merchandise at business events

Challenges

In-person events cancelled due to social distancing

Keep staff reassured and engaged while working remotely

Honor commitments to clients moving to virtual events

Results

Cloud communications tools made it seem like they never left the office

Variety of communications options delivered increased responsiveness

Video conferencing delivered vital face-to-face interaction and reassurance

OIL & GAS COMPANY

An oil and gas company specializing in recovery of oil from mature oil fields

Challenges

Support expansion of existing distributed workforce model

Manage multiple comms systems and vendors

Access, share, and collaborate on large files – from wherever

Results

Over 100k savings per year from consolidating services

Users log in with one password and one control panel for a secure, consistent experience

Users log in with one password and one control panel for a secure, consistent experience

METAL FABRICATING COMPANY

A metal fabricator specializing in architectural building elements

Challenges

Support for a hybrid working model – employees both in the office and working from home

With no ability for sales to conduct site visits, need to support virtual meetings with customers

Need an easy-to-use solution with fast setup and deployment

Results

The company was able to deploy cloud communications to over 800 employees without any restraints

No additional fees to forward phone calls to employee mobile numbers

Ability to seamlessly transition to remote working capabilities without downtime critical for this company deemed an “essential” business

MORTGAGE COMPANY

A large, independently owned mortgage service company

Challenges

No sense of customer service demand or the channels that customers wanted to use

Need to scale quickly and easily add new agents while being responsive to customer need

Need to quickly shift to supporting a remote workforce due to COVID-19 pandemic

Results

Achieved 81% satisfaction scores from customers, up from 5% the year prior

Able to be more responsive to initial email inquiries, reducing overall customer service emails by 45%

Made it easy to add more toll-free lines and manage staffing requirements

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