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Case Studies

Brand Merchandising Company Case Study
NEC UCaaS CUSTOMER CASE STUDY

BRAND MERCHANDISE COMPANY

Branded merchandise company helping clients get their brands into their customers’ hands through logoed merchandise at business events

We immediately had to go to everyone working remotely full-time, and honestly, that was the easiest, least stressful part of all of this.

President, CEO

Challenges

  • In-person events cancelled due to social distancing

  • Keep staff reassured and engaged while working remotely

  • Honor commitments to clients moving to virtual events

Results

  • Cloud communications tools made it seem like they never left the office

  • Variety of communications options delivered increased responsiveness

  • Video conferencing delivered vital face-to-face interaction and reassurance

NEC UCaaS CUSTOMER CASE STUDY

OIL & GAS COMPANY

An oil and gas company specializing in recovery of oil from mature oil fields

I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the platform was ready to go. Really, it was just another day at the office

IT Manager

Challenges

  • Support expansion of existing distributed workforce model

  • Manage multiple comms systems and vendors

  • Access, share, and collaborate on large files – from wherever

Results

  • Over 100k savings per year from consolidating services

  • Users log in with one password and one control panel for a secure, consistent experience

  • Users log in with one password and one control panel for a secure, consistent experience

Metal Fabricator Case Study
NEC UCaaS CUSTOMER CASE STUDY

METAL FABRICATING COMPANY

A metal fabricator specializing in architectural building elements

We looked at many providers. The simplicity of one bill and one support number was very attractive. We haven’t needed much support. But when we have, they’ve resolved the issue quickly.

Network Administrator

Challenges

  • Support for a hybrid working model – employees both in the office and working from home

  • With no ability for sales to conduct site visits, need to support virtual meetings with customers

  • Need an easy-to-use solution with fast setup and deployment

Results

  • The company was able to deploy cloud communications to over 800 employees without any restraints

  • No additional fees to forward phone calls to employee mobile numbers

  • Ability to seamlessly transition to remote working capabilities without downtime critical for this company deemed an “essential” business

NEC UCaaS CUSTOMER CASE STUDY

MORTGAGE COMPANY

A large, independently owned mortgage service company

We found the cloud-based solution provided us more autonomy and flexibility. It allowed for control of setup and customization of the Interactive Voice Response (IVR) system, and those were significant differentiators.

Managing Director
Mortgage Company Case Files

Challenges

  • No sense of customer service demand or the channels that customers wanted to use

  • Need to scale quickly and easily add new agents while being responsive to customer need

  • Need to quickly shift to supporting a remote workforce due to COVID-19 pandemic

Results

  • Achieved 81% satisfaction scores from customers, up from 5% the year prior

  • Able to be more responsive to initial email inquiries, reducing overall customer service emails by 45%

  • Made it easy to add more toll-free lines and manage staffing requirements

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