Unified Communications

The term ‘Unified Communications as a Service’ (UCaaS) has become something of a buzz phrase among businesses looking for ways to improve their communications services. Tellingly, consider that cloud-based services are expected to make up two-thirds of the global unified communications market revenue by 2025, according to researchers Frost & Sullivan.

Enterprises are more advanced than other organisations worldwide in terms of adopting traditional UC tools (Dimension Data report) – but how many wholeheartedly considered UCaaS as a distinct managed service? Many companies don’t realize the true power of managed UC beyond the hype, so let’s take a look at what UCaaS is and what it can offer businesses.

What is Unified Communications as a Service?

UC encompasses a number of different software platforms and tools, including:

• Collaboration software.
• Business phone systems.
• Messaging applications.

This is the tip of the iceberg – but UCaaS integrates all of these communication elements into one intuitive, cloud-based platform. Features of a managed UC service includes:

• A single user interface for all applications and tools part of the wider UC network.
• User ability to tailor this interface to their own way of working.
• Unlimited access to data and communications across a number of devices, including mobiles, tablets, computers and landline phones.
• Real-time synchronization of this data across all devices.
• Localized ability to track changes and manage the features of this UC network.

Why use Unified Communications as a Service?

Many businesses, primarily SMEs and tech organizations, use UCaaS to reduce the operational costs of deploying and managing a UC system by themselves. However, now larger enterprises are also reaping the benefits of this as a way of streamlining how their existing UC infrastructure operates, across North America and globally.

Cloud-based UC services offer more flexibility for businesses.

There are three main benefits to using UCaaS:

1. Managed UC services offer flexibility for businesses that change employees periodically to switch collaborators without major infrastructure changes.
2. Cloud-based communications offer a more consistent and intuitive user experience for remote and mobile workers.
3. UCaaS is an ideal solution for business continuity and disaster recovery – the comms platform and all logged data cannot be damaged as it’s stored remotely.

Unified Communications as a Service is a powerful tool when used properly. Go beyond the buzz of this exciting technology and learn how UCaaS can boost your business’ potential.

Contact Telebyte today to find out more.