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Unified Communications

A guide to Unified Communications as a Service

The term ‘Unified Communications as a Service’ (UCaaS) has become something of a buzz phrase among businesses looking for ways to improve their communications services. Tellingly, consider that cloud-based services are expected to make up two-thirds of the global unified communications market revenue by 2025, according to researchers Frost & Sullivan.

Cloud-based services are expected to make up two-thirds of global UC market revenue by 2025.

Enterprises are more advanced than other organisations worldwide in terms of adopting traditional UC tools (Dimension Data report) – but how many wholeheartedly considered UCaaS as a distinct managed service? Many companies don’t realize the true power of managed UC beyond the hype, so let’s take a look at what UCaaS is and what it can offer businesses.

What is Unified Communications as a Service?

UC encompasses a number of different software platforms and tools, including:

  • Collaboration software.
  • Business phone systems.
  • Messaging applications.

There are a number of tools that can be integrated together under a UC platform.

This is the tip of the iceberg – but UCaaS integrates all of these communication elements into one intuitive, cloud-based platform. Features of a managed UC service includes:

  • A single user interface for all applications and tools part of the wider UC network.
  • User ability to tailor this interface to their own way of working.
  • Unlimited access to data and communications across a number of devices, including mobiles, tablets, computers and landline phones.
  • Real-time synchronization of this data across all devices.
  • Localized ability to track changes and manage the features of this UC network.

 

Why use Unified Communications as a Service?

Many businesses, primarily SMEs and tech organizations, use UCaaS to reduce the operational costs of deploying and managing a UC system by themselves. However, now larger enterprises are also reaping the benefits of this as a way of streamlining how their existing UC infrastructure operates, across North America and globally.

Cloud-based UC services offer more flexibility for businesses.

There are three main benefits to using UCaaS:

  1. Managed UC services offer flexibility for businesses that change employees periodically to switch collaborators without major infrastructure changes.
  2. Cloud-based communications offer a more consistent and intuitive user experience for remote and mobile workers.
  3. UCaaS is an ideal solution for business continuity and disaster recovery – the comms platform and all logged data cannot be damaged as it’s stored remotely.

Unified Communications as a Service is a powerful tool when used properly. Go beyond the buzz of this exciting technology and learn how UCaaS can boost your business’ potential.

Contact Telebyte today to find out more.

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