The term ‘Unified Communications as a Service’ (UCaaS) has become something of a buzz phrase among businesses looking for ways to improve their communications services. Tellingly, consider that cloud-based services are expected to make up two-thirds of the global unified communications market revenue by 2025, according to researchers Frost & Sullivan.
Cloud-based services are expected to make up two-thirds of global UC market revenue by 2025.
Enterprises are more advanced than other organisations worldwide in terms of adopting traditional UC tools (Dimension Data report) – but how many wholeheartedly considered UCaaS as a distinct managed service? Many companies don’t realize the true power of managed UC beyond the hype, so let’s take a look at what UCaaS is and what it can offer businesses.
What is Unified Communications as a Service?
UC encompasses a number of different software platforms and tools, including:
This is the tip of the iceberg – but UCaaS integrates all of these communication elements into one intuitive, cloud-based platform. Features of a managed UC service includes:
Why use Unified Communications as a Service?
Many businesses, primarily SMEs and tech organizations, use UCaaS to reduce the operational costs of deploying and managing a UC system by themselves. However, now larger enterprises are also reaping the benefits of this as a way of streamlining how their existing UC infrastructure operates, across North America and globally.
Cloud-based UC services offer more flexibility for businesses.
There are three main benefits to using UCaaS:
Unified Communications as a Service is a powerful tool when used properly. Go beyond the buzz of this exciting technology and learn how UCaaS can boost your business’ potential.
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