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Voice Solutions

Voice Solutions for Every Business

Cloud-Based Business Phone Systems

Cloud-based phone systems are the future of telecommunications, and Telebyte is positioned to help you find the right cloud solution to unify your team and reinvent your workspace.

Sometimes referred to as virtual phone systems, VoIP or SIP phone systems, hosted phone systems, cloud-based phone systems use your internet connection to provide uninterrupted voice communication, rather than using traditional phone wires or a cellular voice network.

Telebyte’s solutions also integrate with Microsoft Teams.

On-Premise Business Phone Systems

Despite the popularity of cloud solutions, many people still prefer on-premise phone systems, where all the hardware needed to run the system is physically located at the office. Just like hosted phone solutions, on-premise phone systems now must be IP enabled to ensure they are 100% SIP trunk ready. At Telebyte, all on-premise hardware is IP enabled, meaning you can begin taking advantage of the benefits and savings SIP brings as soon as installation is complete.

If you already have an on-premise system and are looking to upgrade its features, or you are unsure how to save money, give our phone system experts a call today.

Unified Communications

Cloud-based services are expected to make up two-thirds of the global unified communication market revenue by 2025.

Unified communication (UC) encompasses a number of different software platforms and tools, including collaboration software, business phone systems, and messaging applications.

From there, unified communications as a service (UCaaS) integrates these communication elements into one intuitive, cloud-based platform to create a single user interface for all applications and tools. This allows for real-time synchronization of data across all devices and localized ability to track changes and manage the features within the UC network, among other features.

Unified communications as a service is a powerful tool that, when used properly, can boost your business’ potential beyond what you’ve previously imagined.

Office-Client Collaboration Systems

Did you know that by introducing efficient communication systems into your business environment, you can save up to 25% of your working time and increase both the company productivity and the employee engagement?

New collaboration tools enable simple, instant, and secure communication not only across business departments, but across the world. With just one click, you can participate in a conference, make a call (video, audio), share your desktop, and send faxes and virtual reminders — all you need is an internet connection.

Discover how simple it is with Telebyte.

Contact Centres

At Telebyte, we offer a highly customizable cloud-based contact centre solution tailored to best fit your communications workflow. Our contact centre as a service (CCaaS) will aid in the recovery of the following:

  1. Responsiveness: CCaaS improves the handling and oversight of communications through a range of agent and supervisor contact center services.
  2. Transparency: Real-time monitoring and permission-based activity reports bring transparency to agent and contact center performance.
  3. Efficient Handling: Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
  4. Tailored Service: CCaaS offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.

Get in touch with Telebyte to move your contact centre to the cloud and exceed your customer expectations today.

Business Paging Systems

Paging systems add a layer of connectivity, security, and safety to your organization’s people, processes, and assets. By implementing or upgrading a paging system, we can help you increase safety and connect with remote or isolated employees.

Regardless of the business environment, Telebyte has the knowledge, skill, and experience to do the job. Our award-winning customer service and technical support representatives are here to help you from start to finish with installation and online- and premise-based training. We also provide access to our customer service centre to keep you connected throughout the whole process, including 24/7 emergency support.